Frequently Asked Questions

Our mission is simple: raise claim literacy.

Insurance can feel confusing and stressful. We exist to make consumer-facing information easier to understand and easier to navigate, so you can feel more confident and informed as you move through your claim journey.

No, and we also cannot tell you whether you should hire one.

ClaimAura is educational. It helps explain common terms, general claim concepts, and consumer-facing information. If you need legal advice or guidance based on your personal situation, contact a licensed attorney.

No. ClaimAura is not a law firm, not a public adjusting service, and not an insurance agency.

We provide educational information only. We do not interpret your policy, advise you on coverage, or tell you what actions to take.

 Each plan gives you access to a specific library:

• Starter Plan: access to Starter content only
• Advocate Plan: access to Advocate and Starter content
• Empowerment Plan: access to Starter and Advocate content, plus additional Empowerment plan content

Access is provided to the educational content included in the plan you purchase.

The Vault is a library of optional, individual add-on videos that can be purchased separately.

Vault access becomes available after you purchase a plan. Once you are inside the platform, you can browse Vault topics and choose add-ons based on what you want to learn.

Claim experiences vary. The Vault exists so you can add additional topics based on your situation and interests.

Once you click on a video, it loads in a dedicated player view so you can watch in a focused viewing format.

At this time, ClaimAura is focused on Texas. That means our educational references and examples are built using Texas-referenced, publicly available consumer insurance resources and examples.

Over time, we plan to expand to additional states. If you would like to request your state, we welcome feedback using our feedback form to tell us what you want to see next.

Yes. You can access ClaimAura from anywhere. However, the platform is currently written using Texas-referenced, publicly available consumer insurance resources and examples that may be most relevant to Texas.

Insurance requirements and claim processes can vary by state, policy, insurer, and the specific facts of a loss. If you use ClaimAura outside Texas, you acknowledge that the content may not reflect your state’s requirements or claim practices, and you are choosing to use it as general educational information.

ClaimAura is educational only and does not tell you how to file, pursue, dispute, negotiate, or respond to any claim, and does not review documents or provide recommendations.

At sign up, you will be asked to acknowledge that ClaimAura is educational only, Texas-referenced, and does not provide legal, medical, financial, or insurance advice.

Yes. At sign up, you will be asked to acknowledge that the platform provides general educational information based on Texas-referenced consumer insurance resources.

You will also acknowledge that ClaimAura does not provide legal, medical, financial, or insurance advice and does not guide users on how to file, pursue, dispute, negotiate, or respond to any claim.

No. ClaimAura is an independent educational platform and is not affiliated with or endorsed by any insurer or government agency.

Any references to public resources are for educational purposes only.

You can absolutely use general tools and search engines. Many people do.

ClaimAura is different because it is structured specifically for claim literacy. The content follows the claim journey, uses consumer-friendly language, and is designed to remain educational only, neutral, and non-steering.

ClaimAura does not provide personalized claim instructions or recommendations.

In short: ClaimAura is built to make learning easier and more organized, not to replace professional help.

No. ClaimAura does not guarantee results or outcomes.

We provide general educational information based on publicly available resources. Outcomes can vary widely depending on the policy, facts, documentation, timing, and many other factors.

That can happen. Claim processes can differ based on the policy, the facts, the insurer, and other factors.

ClaimAura provides general educational information and common terminology, but it is not a substitute for guidance from a licensed professional about your specific situation.

Access is intended for the purchaser only. Please review the Terms of Service for details on account sharing and permitted use.

ClaimAura is designed to be privacy first.

We do not ask you to upload sensitive claim documents to use the educational content. Our guides and toolkits are downloads designed so you can save and use them on your own device.

Account note: Like most digital platforms, we store limited information needed to provide access and process payment, for example basic account details and purchase access. We do not store claim files, medical records, photos of damages, or written case details as part of the learning experience.

Please email: [email protected]

We can help with access, billing, and technical support.

Because ClaimAura provides digital educational content with access delivered after purchase, sales are final once access is granted, except in limited circumstances such as:
– Duplicate charges
– Unauthorized transactions, reviewed case by case
– A verified technical access issue that we cannot resolve within a commercially reasonable timeframe
– Where required by law

The full refund policy is available on the Refund and Return Policy page and is also referenced during checkout.

We welcome feedback. If there is a topic you want covered, or a state you would like to add in the future, please submit feedback to [email protected]. It helps us prioritize what to build next.