You’re not alone.

A recorded statement request can feel intimidating, especially when you’re already stressed. Many people search this to understand what it is and why it comes up.

In plain language

A recorded statement is a recorded conversation where someone describes what happened and answers questions about a loss. It may be requested as part of a claim review or investigation.

Why it can feel confusing

• It may feel unexpected if you have never experienced it before
• The questions can feel detailed even when the event seems straightforward
• People often wonder what the request means in the larger process

What can vary 

• Whether the request comes from your insurer or another insurer
• The type of claim and the facts being reviewed
• Policy language and information sharing requirements
• The scope of questions and what information is considered relevant

Common words you may see

• Claim File: the record of information collected about a claim
• Investigation:review of information related to a claim
• Documentation: records that support what happened and what was impacted
• Coverage: protection described in a policy